Cancellation & Refund Policy

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CANCELLATION AND REFUND POLICY

Cancellation of Order: We, at My Laptop Spares, thank you for choosing us & for giving us an opportunity to serve you. We would never want to see you cancelling your order. However, we do understand that sometimes you may place the order by mistake or may or realized immediately after placing the order that these items are not needed any more or some other item is needed. In these situations, following will apply
  • Cancellation will be approved if the order is not processed / shipped
  • If order is processed but no shipped, an administrative cost of 5% of the order value will be applicable
  • If order is shipped, an administrative and shipped cost of 10% of the order value will be applicable
Though we will really hate and see very remote chances but in the following situations may cancel the order from our side too
  • Fail to get the address confirmation in case of COD orders
  • SKU going out of stock after placement of order
After the approval of cancellation of the order or return, the refund process will be initiated within 3 days of the approval. Considering the bank processing time, it should take 7-10 days to get a credit in your bank account. Ideally the refund will be made in the same account which was used to make the payment. In case of COD order the refund will be made in customer’s bank account. In case of any questions, please feel free to contact care@mylaptopspares.com

CANCELLATION AND REFUND POLICY

CANCELLATION POLICY

We, at My Laptop Spares, thank you for choosing us & for giving us an opportunity to serve you. We would never want to see you cancelling your order. However, we do understand that sometimes you may place the order by mistake or may or realized immediately after placing the order that these items are not needed any more or some other item is needed. In these situations, following will apply
  • Cancellation will be approved if the order is not processed / shipped
  • If order is processed but no shipped, an administrative cost of 5% of the order value will be applicable
  • If order is shipped, an administrative and shipped cost of 10% of the order value will be applicable
Though we will really hate and see very remote chances but in the following situations may cancel the order from our side too
  • Fail to get the address confirmation in case of COD orders
  • SKU going out of stock after placement of order

RETURN AND REPLACEMNET POLICY

We, at My Laptop Spares, take the quality very seriously that all the products shipped to our customers are brand new and thoroughly tested by our OEM supplies. Still in some unfortunate cases or due to some reasons which are out of our control, the situation of returning the product may apply. In such unfortunate situations a product may be returned within 15 days of original receipt subject to the following conditions:

 

  • The product is not working as per the published specifications/features
  • Product is dead on arrival (DOA)
  • The difference in delivered product & ordered product
  • Physically damaged product

Intimation regarding any of the above conditions needs to be given within 24 hours of the receipt of the product. In case of a physically damaged product, the picture of the outer package and the product clearly showing the damage needs to be provided.

If information is not provided within 24 hours, the return / replacement request might not get approved.

In case of branded products if the original packing is opened, we will not be able to take the product back until unless it is falling under any of the above four conditions.

In case of return or replacement (only if it falls in any of the above four conditions), the original packaging, all tags, manuals need to be preserved and returned along with the product to qualify for the return or replacement. The shipment of replacement unit or credit in case of return will only be initiated after receipt of original product along with the original packaging, tags, manuals etc. and checking & approval by the return dept. In case it is found that product doesn’t have the stated reason for return or replacement, the same might not be approved.

Once returned & in case the returned product is found OK, the refund will only be made after deducting the cost of return freight & 10% of the order value as the administration cost.

If a wrong product has been ordered by the customer (without consulting My Laptop Spares Team), we will not be responsible to exchange the product or give the refund. If you have any doubts about the product compatibility, please WhatAapp / Call +91 8595645005 / 8826483963 or write on contactus@mylaptopspares.com

 

REFUND POLICY

After the approval of cancellation of the order or return (as per stated conditions above), the refund process will be initiated within 3 days of the approval. Considering the bank processing time, it should take 7-10 days to get a credit in your bank account.

Ideally the refund will be made in the same account which was used to make the payment. In case of COD order the refund will be made in customer’s bank account.

In case of any questions, please feel free to contact care@mylaptopspares.com

Corporate Sales +91 8595645005