Cancellation of Order:
We, at My Laptop Spares, thank you for choosing us & for giving us an opportunity to serve you. We would never want to see you cancelling your order. However, we do understand that sometimes you may place the order by mistake or may or realized immediately after placing the order that these items are not needed any more or some other item is needed. In these situations, following will apply
- Cancellation will be approved if the order is not processed / shipped
- If order is processed but no shipped, an administrative cost of 5% of the order value will be applicable
- If order is shipped, an administrative and shipped cost of 10% of the order value will be applicable
Though we will really hate and see very remote chances but in the following situations may cancel the order from our side too
- Fail to get the address confirmation in case of COD orders
- SKU going out of stock after placement of order
Return & Replacement Policy:
We, at My Laptop Spares, take the quality very seriously that all the products shipped to our customers are brand new and thoroughly tested by our OEM supplies. Still in some unfortunate cases or due to some reasons which are out of our control, the situation of returning the product may apply. In such unfortunate situations a product may be returned within 15 days of original receipt subject to the following conditions:
- The product is not working as per the published specifications/features
- Product is dead on arrival (DOA)
- The difference in delivered product & ordered product
- Physically damaged product
Intimation regarding any of the above conditions needs to be given within 24 hours of the receipt of the product. In case of a physically damaged product, the picture of the outer package and the product clearly showing the damage needs to be provided.
If information is not provided within 24 hours, the return / replacement request might not get approved.
In case of return or replacement, the original packaging, all tags, manuals need to be preserved and returned along with the product to qualify for the return or replacement. The shipment of replacement unit or credit in case of return will only be initiated after receipt of original product along with the original packaging, tags, manuals etc. and checking & approval by the return dept. In case it is found that product doesn’t have the stated reason for return or replacement, the same might not be approved.
After the approval of cancellation of the order or return, the refund process will be initiated within 3 days of the approval. Considering the bank processing time, it should take 7-10 days to get a credit in your bank account.
Ideally the refund will be made in the same account which was used to make the payment. In case of COD order the refund will be made in customer’s bank account.
In case of any questions, please feel free to contact firstname.lastname@example.org